TERMS AND CONDITIONS WOUDSCHOTEN HOTEL & CONFERENTIECENTRUM
Unless otherwise stated, our rates include service and VAT, subject to price changes. The rates are tailored exclusively to your reservation and cannot be transferred to third parties. The following terms and conditions apply to all our deliveries and services.
1. DEFINITIONS
The following words shall have the meanings assigned to them below.
The Hotel
Woudschoten Hotel & Conference Centre
Service
The provision by the hotel of accommodation and/or food and/or beverages and/or the availability of (meeting) space, together with all related activities and services, all in the broadest sense of the word.
Cancellation
The written notice given by the customer to the hotel that one or more agreed services will not be used in whole or in part.
No-show
The failure of a guest to make use, without cancellation, of a service to be provided under this agreement.
Reservation Value
The total expected turnover for the hospitality business, including service charges, (city tax) and VAT, relating to a hospitality agreement concluded with a customer, based on the averages applicable within that business.
2. CONCLUSION OF THE AGREEMENT
The hotel reserves the right to refuse to conclude an agreement at any time. All offers and quotations made by the hotel are without obligation and subject to change unless agreed otherwise in writing. Agreements for guest(s) entered into by intermediaries, whether or not in the name of their client, shall be deemed to be concluded also at the expense and risk of these intermediaries. The hotel owes no commission or fee to intermediaries unless otherwise stated.
3. OPTION RESERVATION
Options are granted with a predetermined expiry date. Should another applicant come forward in the meantime, the hotel will contact you. You will then be asked to decide within 24 hours whether the option can be converted into a definite reservation or whether the option will lapse. An option that is not converted by the customer into an actual reservation before the expiry date shall be deemed to have lapsed without any notice of termination being required from the hotel.
4. DEPOSIT
In the case of a definite reservation, the hotel may request a deposit and/or credit card guarantee. If we do not receive the deposit and/or credit card guarantee in time, we reserve the right not to honour the reservation.
5. FINAL RESERVATION
The accommodation is considered definitively reserved when the hotel receives a signed copy of the reservation confirmation before the signing date stated in the accompanying letter. We reserve the right to change the rooms confirmed to you unless otherwise stated.
6. FINAL NUMBER OF GUESTS
The final number of guests as stated in the agreement is binding for the invoice unless otherwise stated.
7. CANCELLATIONS GROUPS
In all cases where more than one type of hospitality service must be provided under a single hospitality agreement and a total price has been agreed for all such services, the following shall apply to the cancellation of a reservation included in such an agreement:
For cancellations more than 6 months before the agreed arrival date on which the first hospitality service is to be provided, the customer shall not owe any compensation to the hospitality business.
For cancellations more than 3 months before the agreed arrival date, the customer shall owe 10% of the reservation value.
For cancellations more than 2 months before the agreed arrival date, the customer shall owe 15% of the reservation value.
For cancellations more than 1 month before the agreed arrival date, the customer shall owe 35% of the reservation value.
For cancellations more than 14 days before the agreed arrival date, the customer shall owe 60% of the reservation value.
For cancellations more than 7 days before the agreed arrival date, the customer shall owe 85% of the reservation value.
For cancellations fewer than 7 days before the agreed arrival date, the customer shall owe 100% of the reservation value.
8. CANCELLATIONS FOR INDIVIDUALS
When a reservation for accommodation, with or without breakfast, has been made for one or more individuals, the cancellation charges for that reservation shall amount to the following percentage of the reservation value applicable to that reservation:
For cancellations more than 1 month before the agreed arrival date on which, under the relevant hospitality agreement, the first hospitality service was to be provided, the customer shall not be required to pay any compensation to the hospitality business.
For cancellations more than 14 days before the agreed arrival date, the customer shall owe 15% of the reservation value to the hospitality business.
For cancellations more than 7 days before the agreed arrival date, the customer shall owe 35% of the reservation value.
For cancellations more than 3 days before the agreed arrival date, the customer shall owe 60% of the reservation value.
For cancellations more than 24 hours before the agreed arrival date, the customer shall owe 85% of the reservation value.
For cancellations less than 24 hours before the agreed arrival date, the customer shall owe 100% of the reservation value.
9. NO-SHOW
As the contracting party, you guarantee the arrival of the final number of guests. In the event of a no-show, Woudschoten may charge for these.
10. PAYMENT
All costs must be settled upon departure unless specific payment arrangements have been made. In the case of an invoice on account, costs—including those relating to non-arrivals and unexpected departures—must be paid within 14 days. Under no circumstances do we send invoices abroad.
11. LIABILITY
The hotel is not liable for damage to or loss of goods brought into the hotel by a guest who has taken up residence there. The customer indemnifies the hotel against claims from guests in this regard.
The customer, the guest, and those accompanying them are jointly and severally liable for all damage suffered and/or to be suffered by the hotel
and/or any third party as a direct or indirect result of breach of contract and/or an unlawful act, including violation of house rules, committed by the customer and/or the guest and/or those accompanying them, as well as for all damage caused by any animal and/or substance and/or item of which they are the holder or which is under their supervision.
12. ROOM NAMES
The meeting will take place in a plenary room. Room names are subject to change.
In addition to the above terms, the Uniform Conditions for the Hotel and Catering Industry apply to all our reservations and transactions.
OTHER INFORMATION
Parking
The hotel has ample parking facilities. Dutch traffic regulations apply on the hotel premises and must be observed at all times.
Wifi
The hotel provides WiFi which our guests may use free of charge.
Preferably card-only
To keep payment quick and safe, we preferably work card-only. You can easily pay by debit card or contactless. Thank you for your understanding!