TERMS AND CONDITIONS WOUDSCHOTEN HOTEL & CONFERENTIECENTRUM

Unless indicated otherwise, our rates include (catering) services and VAT and are subject to changes. The rates are tailored exclusively to your reservation and cannot be transferred to third parties. All our deliveries and services are governed by the following conditions.

1. DEFINITIONS
The following definitions are used.

The Hotel
Woudschoten Hotel & Conferentiecentrum

Service
The provision of accommodation and/or food and/or drinks and/or space by the hotel, including all associated activities and services, everything in the broadest sense of the word.

Cancellation
The written notice sent to the hotel by the customer indicating that one or more of the agreed service(s) will not be used in whole or in part.

No-show
The failure of a guest to make use of a service to be provided based on this agreement without cancellation.

Reservation value
The total expected turnover of the catering firm including service fees, (city) taxes, and VAT in relation to a catering agreement concluded with a customer, which expectation will be based on the averages used at the catering company.

2. CONCLUSION OF THE AGREEMENT
The hotel will always have the right to refuse to conclude an agreement. All offers and quotations submitted by the hotel are non-binding and subject to change, unless agreed otherwise in writing. Agreements for (a) guest(s) concluded by intermediaries, whether or not on behalf of their partner, will be considered to also have been concluded for the risk and account of these intermediaries. The hotel will not owe any form of commission to intermediaries, unless indicated otherwise.

3. OPTION RESERVATION
Options will be granted with a predetermined expiry date. If another interested party contacts the hotel in the meantime, the hotel will contact you. In this case, we will ask you to decide whether your option can be converted into a final reservation or whether this option will expire within 24 hours. An option which has not been converted into a final reservation by the customer before the expiry date will be considered to have been expired without cancellation by the hotel being required.

4. DEPOSIT
The hotel can request a deposit and/or credit card guarantee in case of a final reservation. If we do not receive the deposit and/or credit card guarantee on time, we will have the right not to accept the reservation.

5. FINAL RESERVATION
The accommodation will be conclusively reserved once the hotel receives a signed copy of the reservation confirmation before the signing date set out in the preliminary letter.
We reserve the right to change the confirmed rooms, unless indicated otherwise.

6. FINAL NUMBER OF GUESTS
The final number of guests as mentioned in the reservation confirmation will be binding for the invoice, unless indicated otherwise.

7. CANCELLATIONS
In all cases in which more than one type of catering service must be provided based on a single catering agreement and an overall price has been agreed on for all agreed catering services, the following will apply with respect to the cancellation of a reservation set out in such an agreement:
In case of cancellation at least 3 months before the agreed arrival date on which the first catering service should be provided based on the corresponding catering agreement, the customer will not be required to pay any fees to the catering firm.
In case of cancellation at least 2 months before the agreed arrival date, the customer will be required to pay 15% of the reservation value to the catering firm.
In case of cancellation at least 1 month before the agreed arrival date, the customer will be required to pay 35% of the reservation value to the catering firm.
In case of cancellation at least 14 days before the agreed arrival date, the customer will be required to pay 60% of the reservation value to the catering firm.
In case of cancellation at least 7 days before the agreed arrival date, the customer will be required to pay 85% of the reservation value to the catering firm.
In case of cancellation later than 7 days before the agreed arrival date, the customer will be required to pay 100% of the reservation value to the catering firm.

8. NO-SHOW
You, as the customer, will be responsible for the arrival of the final number of guests. Woudschoten may charge any no-shows.

9. PAYMENT
All costs must be paid upon departure, unless specific payment agreements have been made. In case of an invoice on account, the costs must be paid within 14 days, including the costs related to a no-show and an unexpected departure. We will never send invoices abroad.

10. LIABILITY
The hotel is not liable for damage to or loss of goods brought to the hotel by a guest residing there. The customer indemnifies the hotel against any claims by guests in this respect.

The customer, the guest, and the persons accompanying them are jointly and severally liable for all damage (to be) incurred by the hotel and/or any third party as a direct or indirect consequence of a failure and/or unlawful act, including violations of the internal rules, committed by the customer and/or the guest and/or the persons accompanying them, as well as for all damage caused by an animal and/or substance and/or item in their possession or subject to their supervision.

11. HALL NAMES
The event will take place in a plenary hall. Hall names are subject to change and can be amended.

In addition to the conditions set out above, all our reservations and transactions are governed by the Uniforme Voorwaarden Horeca.

OTHER INFORMATION

Parking
The hotel has sufficient parking capacity.
The Dutch traffic rules apply on the hotel premises. These traffic rules must be observed at all times.

Wi-Fi
The hotel has Wi-Fi which can be used by our guests at no cost.